Just a quick graphical overview of Microsoft Teams Compliance Recording flow with an external Recorder
![](https://modern-workplace.uk/wp-content/uploads/2021/11/ComplianceRecording.jpg)
It is not currently possible for an agent in a call queue in Microsoft Teams to refuse an incoming call ...
Download the MP3 file for North America ring back tone, suitable for use as hold music in Microsoft Teams Call ...
Teams Auto Attendants (AA) support “Holiday call settings” to manage how the incoming calls will be managed during bank holidays ...