Modern Workplace 2021,Microsoft 365,Microsoft Teams,Office 365,Skype for Business Example of Emergency Numbers (999 and 112) Testing Script (United Kingdom)

Example of Emergency Numbers (999 and 112) Testing Script (United Kingdom)

Tester: This is a Test Call
Operator: May I have your initials please (this may be requested later in the call)

Tester: Please confirm the CLI is *********** (Read to the emergency operator the telephone number you expect to be displayed)
Operator : Will confirm yes or no.*

Tester: Does the Service show ” Emergency Call (999) or (112 ) ?
Operator: 999/112

Tester: What is shown in the Service Type? (Ask the BT Operator to read this from the screen, it should include the Service Provider name and VOIP”)
Operator: Will read back the information presented

Tester: Is the name and address shown as – (Read out the address you expect the BT Operator to see)?
Operator: Will confirm yes or no.*

Tester: Are Emergency Authority Connect-to numbers displayed for the XXXXXX Area? (this should be for the postcode shown in the address)
Operator: Will confirm yes or no.*

Tester That completes the test, please release this call.

* BT Operator can only confirm yes or no to these questions