NCE has the following characteristics: <\/p>\n\n\n\n
- \n
- Monthly and annual subscriptions (the monthly subscription is more expensive than the annual one)<\/li>\n\n\n\n
- Once an annual subscription has been activated, it can only be cancelled or reduced within 7 days of activation (upgrades or quantity increases in subscriptions are still possible even after the 7 day deadline)<\/li>\n\n\n\n
- Clients will not be able to cancel subscriptions or change CSP transaction partners during the agreed to term<\/li>\n<\/ul>\n\n\n\n
The calling plans available in the NCE are Pay-As-You-Go Calling Plan<\/a> . As outlined in the New commerce overage for telco pay-as-you-go<\/a> post, buying Calling Credits<\/strong> is no longer an option. Instead Overage is used (and we had both the Subscription <\/strong>and the Overage <\/strong>enabled)<\/p>\n\n\n\n
![\"\"](\"https:\/\/modern-workplace.uk\/wp-content\/uploads\/2023\/03\/Overage-1024x303.jpg\")
<\/a><\/figure>\n\n\n\nThe Pay-As-You-Go calling plans include unlimited minutes of incoming calls. However, this makes sense for a standard users. What happens when you need to configure a Toll Free Number (where actually the incoming calls have a cost on who receives the call?)<\/p>\n\n\n\n
Well, on that one looks like the NCEs are not working as expected. <\/p>\n\n\n\n
The only solution we found was to buy Communication Credits<\/strong> outside the NCE agreement (so the credits have to be bought directly from Microsoft).<\/p>\n\n\n\n
As soon as we added the credits, the Toll Free number began working as expected.<\/p>\n\n\n\n
It looks like there’s a missing piece in Microsoft’s NCE, and the documentation doesn’t mention it either.<\/p>\n","protected":false},"excerpt":{"rendered":"
We deployed a Toll-Free phone number for a customer using Microsoft Calling Plans and noticed that the number always gave a busy tone. The customer was using NCE (New Commerce Experience), a platform for customers of Cloud Solution Providers that provides per-seat licensing. The NCE only offers Pay-As-You-Go calling plans, which includes unlimited minutes of incoming calls, but not for Toll-Free numbers where incoming calls have a cost. The only solution was to buy Communication Credits directly from Microsoft outside the NCE agreement, which allowed the Toll-Free number to work as expected. This appears to be a missing piece in Microsoft’s NCE and documentation.<\/p>\n","protected":false},"author":1,"featured_media":2870,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","twitterCardType":"","cardImageID":0,"cardImage":"","cardTitle":"","cardDesc":"","cardImageAlt":"","cardPlayer":"","cardPlayerWidth":0,"cardPlayerHeight":0,"cardPlayerStream":"","cardPlayerCodec":"","footnotes":""},"categories":[810,753,752,757],"tags":[762,818,816,759,751,814,815,77,755,83],"class_list":["post-2862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-810","category-microsoft365","category-microsoft-teams","category-office-365","tag-microsoftteams","tag-cloud-service-partner","tag-csp","tag-microsoft-365","tag-microsoft-teams","tag-nce","tag-new-commerce-experience","tag-office-365","tag-teams","tag-voice"],"_links":{"self":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2862"}],"version-history":[{"count":5,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2862\/revisions"}],"predecessor-version":[{"id":2869,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2862\/revisions\/2869"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/media\/2870"}],"wp:attachment":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}