{"id":2709,"date":"2022-12-05T14:29:39","date_gmt":"2022-12-05T14:29:39","guid":{"rendered":"https:\/\/modern-workplace.uk\/?p=2709"},"modified":"2022-12-05T16:19:55","modified_gmt":"2022-12-05T16:19:55","slug":"teams-virtual-sbc-closing-azure-network-ports-warnings-for-azureloadbalancer-and-virtualnetwork-2-2-2-2-3-2-3-2-2-2-2-2-3-2-2-3-2-3-2-2-2","status":"publish","type":"post","link":"https:\/\/modern-workplace.uk\/?p=2709","title":{"rendered":"Microsoft Teams &#8211; Transferring a Call Still in Hold? Works Only in Specific Scenarios"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>So, today a user was asking me about transferring an incoming PSTN call that they had put in hold without resuming it. <\/p>\n\n\n\n<p>My first answer was &#8220;it is not doable&#8221;. From the desktop client the transfer options are disabled when you have the phone call in hold (see the images below)<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/modern-workplace.uk\/wp-content\/uploads\/2022\/12\/Capture01.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"630\" src=\"https:\/\/modern-workplace.uk\/wp-content\/uploads\/2022\/12\/Capture01.jpg\" alt=\"\" class=\"wp-image-2710\" srcset=\"https:\/\/modern-workplace.uk\/wp-content\/uploads\/2022\/12\/Capture01.jpg 709w, https:\/\/modern-workplace.uk\/wp-content\/uploads\/2022\/12\/Capture01-300x267.jpg 300w\" sizes=\"auto, (max-width: 709px) 100vw, 709px\" \/><\/a><figcaption class=\"wp-element-caption\">Transfer options not available in the desktop client for a call in hold<\/figcaption><\/figure>\n\n\n\n<p>But then I did a test using the web client. Using Edge or Chrome, transferring a call that is in hold is always doable (see the next image)<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/modern-workplace.uk\/wp-content\/uploads\/2022\/12\/Capture03web.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"467\" height=\"576\" src=\"https:\/\/modern-workplace.uk\/wp-content\/uploads\/2022\/12\/Capture03web.jpg\" alt=\"\" class=\"wp-image-2722\" srcset=\"https:\/\/modern-workplace.uk\/wp-content\/uploads\/2022\/12\/Capture03web.jpg 467w, https:\/\/modern-workplace.uk\/wp-content\/uploads\/2022\/12\/Capture03web-243x300.jpg 243w\" sizes=\"auto, (max-width: 467px) 100vw, 467px\" \/><\/a><figcaption class=\"wp-element-caption\">Teams opened in the web browser. Transfer options for a call in hold are available<\/figcaption><\/figure>\n\n\n\n<p>I have no explanation about why only the web interface allows this. I will assume some missing piece in the desktop client \ud83d\ude03<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transferring a call that was put in hold is not doable with the desktop client ofMicrosoft Teams. However, the web client shows the transfer options<\/p>\n","protected":false},"author":1,"featured_media":2711,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","twitterCardType":"","cardImageID":0,"cardImage":"","cardTitle":"","cardDesc":"","cardImageAlt":"","cardPlayer":"","cardPlayerWidth":0,"cardPlayerHeight":0,"cardPlayerStream":"","cardPlayerCodec":"","footnotes":""},"categories":[806,753,752,757],"tags":[762,759,751,77,755,83],"class_list":["post-2709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-806","category-microsoft365","category-microsoft-teams","category-office-365","tag-microsoftteams","tag-microsoft-365","tag-microsoft-teams","tag-office-365","tag-teams","tag-voice"],"_links":{"self":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2709"}],"version-history":[{"count":8,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2709\/revisions"}],"predecessor-version":[{"id":2724,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2709\/revisions\/2724"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/media\/2711"}],"wp:attachment":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2709"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2709"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}