{"id":2310,"date":"2021-09-03T18:56:41","date_gmt":"2021-09-03T18:56:41","guid":{"rendered":"https:\/\/modern-workplace.uk\/?p=2310"},"modified":"2021-09-03T18:58:07","modified_gmt":"2021-09-03T18:58:07","slug":"teams-virtual-sbc-closing-azure-network-ports-warnings-for-azureloadbalancer-and-virtualnetwork-2-2-2-2-3-2-2-2","status":"publish","type":"post","link":"https:\/\/modern-workplace.uk\/?p=2310","title":{"rendered":"Preparing a CCX 400 Phones with Firmware Version 1.0.0 or 1.0.1 for Teams Device Management (manually, using a USB Memory Stick)"},"content":{"rendered":"\n

Scenario<\/strong>: after a factory reset, the Poly CCX 400 phone was presenting firmware 1.0.1.0054<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

This version of the firmware created some issues with the updates that I was trying to push from the Teams Admin Center<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

After a few failures, I decided to try a manual update to a more recent firmware. The step is possible from Version 1.0.0 or 1.0.1 to 6.2.22.<\/p>\n\n\n\n

Upgrade Steps<\/strong>: <\/p>\n\n\n\n

  1. Open the Poly webpage dedicated to the CCX 400 and select the Previous Releases<\/strong> page https:\/\/support.polycom.com\/content\/support\/apac\/apac\/en\/support\/voice\/ccx-phones\/ccx400.html<\/a> <\/li><\/ol>\n\n\n\n
    \"\"<\/a><\/figure>\n\n\n\n

    2. Select Poly CCX 400 1.0.X to Poly UCS 6.2.22.0185 USB Upgrade (Teams)<\/strong> <\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n\n\n\n

    In the top part of the webpage, there is a video to guide in the required steps https:\/\/players.brightcove.net\/pages\/v1\/index.html?accountId=2165782398001&playerId=default&videoId=6201497235001&autoplay=true<\/a> <\/p>\n\n\n\n

    In a nutshell, you have to:<\/p>\n\n\n\n

    1. Download the CCX 400 update file (CCX400-1.0.X_to_PolyUCS6.2.22.0185-USB-Upgrade.zip) from
    the Poly Online Support Center<\/p>\n\n\n\n

    2. Rename the file to fv_update.zip<\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n\n\n\n

    3. Transfer the file to a FAT32 formatted USB flash drive<\/p>\n\n\n\n

    4. Connect the USB flash drive to the CCX 400 USB port<\/p>\n\n\n\n

    5. Press Update. Once the update completes, press OK<\/p>\n\n\n\n

    6. The phone reboots and attempts to connect to a provisioning server.
    If the phone doesn\u2019t connect to a provisioning server, it will boot to the out-of-box setup screen.<\/p>\n\n\n\n

    Here you have the full documentation about this specific release<\/p>\n\n\n\n

    https:\/\/support.polycom.com\/content\/dam\/polycom-support\/products\/voice\/ccx-phones\/release-notes\/en\/ccx-release-notes-6-2-22.pdf<\/a><\/p>\n\n\n\n

    At the end of the process, you should have 6.2.22.0185 that allows you to properly manage from the TAC<\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

    How to Update CCX 400 Phones from Version 1.0.0 or 1.0.1 to
    \n6.2.22 via USB to prepare them to Teams<\/p>\n","protected":false},"author":1,"featured_media":2318,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","twitterCardType":"","cardImageID":0,"cardImage":"","cardTitle":"","cardDesc":"","cardImageAlt":"","cardPlayer":"","cardPlayerWidth":0,"cardPlayerHeight":0,"cardPlayerStream":"","cardPlayerCodec":"","footnotes":""},"categories":[765,753,752,757],"tags":[767,751,771],"class_list":["post-2310","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-765","category-microsoft365","category-microsoft-teams","category-office-365","tag-m365","tag-microsoft-teams","tag-usb"],"_links":{"self":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2310"}],"version-history":[{"count":2,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2310\/revisions"}],"predecessor-version":[{"id":2320,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/posts\/2310\/revisions\/2320"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=\/wp\/v2\/media\/2318"}],"wp:attachment":[{"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2310"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/modern-workplace.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}