Microsoft Teams – Call Queue – Ringing Tones and Ring back Tones from All Over the World – Replace Default Music on Hold

When setting up a new Call Queue in Microsoft Teams, you can either upload an audio file or select “Play Default Music” for the music on hold.

Many companies prefer to replace the default music with their national ringing tone, also known as an audible ring tone or ring back (also called ring-back or ringback) tone.

Users typically prefer hearing the familiar ring back tone instead of music.

That said, finding the correct ring back tone can be challenging as there is no international standard, and each country has its own version. To address this, I have created a collection of ring back tones from around the world for use in your Call Queues.

Here are a few additional details:

• For countries sharing the same ring back tone, I’ve used a single file. While only Teams Admins can see the file names, you can rename them as needed to match the intended country.
• Some countries have multiple ring back tones. For call queues, any version is acceptable; the choice primarily affects user experience.
• In rare instances, I’ve selected the closest match to the actual ring back tone when the differences were minor.

To download one of the ringtones:

• Click on the link on the right side of the line with the name of thecountry.

• From the next page click on the ellipsis(3 dots) button and select download.